Returns & Refund Policy

Returns & Refund Policy
Overview
We want you to be completely thrilled with your purchase. If you’ve changed your mind, or if your item isn't quite right, our policy gives you 14 days to cancel your order and 30 days to return the items to us.
1. Change of Mind Returns (Cooling-Off Period)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.
  • Timeframe: Notify us within 14 days of delivery that you wish to cancel.
  • Condition: Items must be unused, in their original packaging, and in a re-saleable condition.
  • Return Costs: Unless the item is faulty, you are responsible for the cost of returning the items to us.
  • Refund: Once received and inspected, we will process your refund to your original payment method within 14 days.
2. Faulty or Not-As-Described Items
Your statutory rights under the UK Consumer Rights Act mean that products must be as described, fit for purpose, and of satisfactory quality.
  • 30-Day Short-Term Right: You can claim a full refund for faulty goods if you reject them within 30 days of receipt.
  • Repair/Replacement: If the fault occurs after 30 days but within 6 months, we will offer a repair or replacement.
  • Return Costs: If your item is faulty or misdescribed, we will cover the return shipping costs.
3. How to Start a Return
To initiate a return, please:
  1. Contact our customer service team at velocepartsitalia@gmail.com with your Order Number.
  2. Package the item securely, including your proof of purchase (such as your receipt or invoice).
  3. An address will be given to you to return to.
We strongly recommend using a tracked or signed-for postal service as we cannot be held responsible for items lost in transit.